rl999 Terms & Conditions

rl999 is a trusted online gaming platform in Bangladesh offering slot games, cricket betting, live casino, and other gaming services. The "Terms" referred to below means this entire document, our Privacy Policy, and our Responsible Gaming Policy — together they form a complete agreement.

By starting to use the rl999 website or app, you acknowledge that you agree to abide by these terms. If you disagree with any part of these terms, you are advised to refrain from using the platform.

These terms are written in Bengali and apply to users in Bangladesh. In the event of any ambiguity, the Bengali version shall be considered authoritative.

2.1 Age Requirement

To open an account on rl999, the user must be at least 21 years of age. Access to the platform by minors is strictly prohibited. rl999 reserves the right to verify age and may request identity documents if necessary.

2.2 One Account Policy

Each person may open only one account. Any attempt by the same person to operate multiple accounts will be detected by the system and all related accounts will be permanently closed. Funds held in those accounts may be forfeited.

2.3 Providing Accurate Information

All information provided at the time of registration must be accurate, complete, and up to date. Opening an account with false information is a direct violation of these terms and may result in account termination.

It is your responsibility to keep your account login details (username and password) completely confidential. Under no circumstances should this information be shared with a third party.

• You are personally responsible for all activity on your account.
• If you notice any unauthorized access or suspicious activity, notify us immediately at [email protected].
• rl999 will never ask for your password via email or live chat — any such message is fraudulent.
• Always log out after using a public or shared device.
• Use a strong and unique password that has not been used on any other site.

4.1 Deposit Rules

The following methods can be used to deposit funds on rl999: bKash, Nagad, Rocket, Upay, and bank transfer (e.g., Dutch-Bangla Bank, BRAC Bank, Islami Bank). The minimum deposit amount via any method is ৳100.

Only payment methods registered in the account holder's own name may be used. Deposits from accounts in a third party's name will not be accepted and such transactions will be returned.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 30 minutes to 3 hours. Withdrawn funds will be sent to the same payment method used to make the deposit.

Account verification must be completed before withdrawal. If a withdrawal is attempted without placing bets equivalent to the deposited amount, it may be held under review.

4.3 Currency

All transactions are conducted in Bangladeshi Taka (BDT / ৳). Transactions in foreign currency are not accepted.

5.1 Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳5,000. For example: deposit ৳1,000 and receive ৳1,500 in bonus for a total balance of ৳2,500; or deposit ৳8,000 and receive the maximum ৳5,000 bonus for a total balance of ৳13,000.

5.2 Wagering Requirements

To withdraw bonus funds, you must wager 10 times the bonus amount (on the bonus amount only, not deposit + bonus). Example: ৳1,500 bonus × 10 = ৳15,000 in total bets must be placed before the bonus can be withdrawn.

5.3 General Bonus Terms

• Only one welcome bonus applies per account / device / household / address.
• Some categories of bets placed with bonus funds may be partially or fully excluded from wagering calculations — contact the support team for details.
• rl999 reserves the right to modify, suspend, or cancel any promotional offer at any time.
• If fraudulent attempts to obtain bonuses are confirmed, the bonus and any related winnings will be forfeited.
• Read the detailed terms of the current offer carefully before claiming any bonus.

6.1 Fair Play

All games on rl999 are operated using certified Random Number Generator (RNG) technology, which ensures every result is completely random and unbiased. No game outcome can be predetermined or manipulated.

6.2 Technical Errors

If a win is incorrectly recorded due to a technical error in the software or server, rl999 is not obligated to pay that amount and the affected bet will be considered void.

6.3 Sports Betting

When placing bets in sports markets, the odds displayed for each match apply. Bets cannot be changed or cancelled after a match has started or after the outcome of the bet has been determined. If an event is cancelled or abandoned, the original stake for that bet will be refunded.

6.4 VIP Program

rl999 has four VIP levels: Bronze, Silver, Gold, and Platinum. You can automatically advance to a higher level through regular gaming activity. Weekly cashback: Bronze — up to 0.2%, Silver — up to 0.4%, Gold — up to 0.6%, Platinum — up to 0.8%.

The following activities are strictly prohibited and will result in permanent account closure:

• Operating multiple accounts or using fake identities to abuse bonuses.
• Placing bets using automated bots, software, or any mechanical method.
• Money laundering or depositing funds from illegal sources.
• Intentionally exploiting system bugs or errors to gain an advantage.
• Attempting to hack or make unauthorized technical interference with the platform.
• Threatening, harassing, or attempting to defraud other users.
• Using the rl999 name or logo without authorization.

rl999 is firmly committed to responsible gaming. We place the highest value on entertainment and want our members to enjoy games in a healthy and controlled manner.

Gambling can be addictive. If you feel that gaming is having a negative impact on your daily life, family, or finances, take a break immediately and seek professional help.

The following responsible gaming features are available on rl999:

• Deposit limits — set a maximum amount you will deposit per day, per week, or per month.
• Session time limits — decide in advance how long you will play in one sitting.
• Temporary break — you can close your account yourself for a few days.
• Permanent exclusion — you can contact us to permanently close your account if you wish.

Visit our Responsible Gaming page to learn more.

9.1 Suspension by rl999

rl999 may temporarily or permanently close an account without prior notice for the following reasons:

• Violation of any clause of these terms.
• Fraudulent or suspicious activity.
• False identity or provision of incorrect information.
• Suspicion of money laundering or illegal financial activity.
• Order from a court or authority.

9.2 Closure by the User

You may request account closure at any time by emailing [email protected] or through live chat. If any pending bonus conditions have not been met at the time of closure, those bonuses will be cancelled; however, actual deposited funds will remain withdrawable.

rl999 is committed to providing services as a safe and reliable platform; however, rl999 will not be held responsible for the following:

• Games or bets affected due to internet disconnection.
• Failure of third-party payment gateways or banking services.
• Issues caused by the user's own device or software.
• Temporary service interruptions due to unforeseen technical errors.
• Losses arising from a user granting a third party access to their account.

Gaming is inherently risky. Never bet more than you can afford to lose.

rl999 reserves the right to change, revise, or update these terms at any time. The first time you log in to the platform after a change, you will automatically be considered to have accepted the new terms.

For significant changes, rl999 will make an effort to notify members by email or via a notice on the platform. However, it is your responsibility to review this page regularly.

If you have any questions or confusion about these terms, please get in touch with us. Our support team is available 24/7 to assist you in Bengali and English:

• Email: [email protected]
• Live Chat: directly on the rl999 platform

We try to respond to your inquiry as quickly as possible. For urgent matters related to responsible gaming, instant support is available via live chat.